FAQ
Marketing vs. Transactional SMS
Marketing and Transactional SMS messages are the two primary types of SMS messages that businesses send. It is important to understand the characteristics of each type of message for you to know if you can apply for a Transactional Routing Profile, ...
How to disable 1-Click Payments in the WinSMS Client Zone
Disabling 1-Click Payments Log in to the WinSMS Client Zone with your log in credentials here and once logged in, click on 'My Profile'. On the next step, click on 'Disable 1-Click Payment'. You will now receive the following pop up: Please click on ...
How the WinSMS Opt-out System works
WinSMS has an automatic opt-out system that will block your WinSMS account from sending messages to a certain number. WinSMS Opt-out System - How does it work? Update 2016/06/16: You can now add and remove numbers in the WinSMS opt-out system, click ...
Before I register, what will it cost me monthly?
SMS cost There are no monthly subscription fees, registration is free which includes a number of free test credits to test to the mobile number you have registered your WinSMS account with. International rates vary from country to country. Please ...
What is the difference between SENT and DELIVERED?
SENT means the message has been submitted to the cellular network for immediate delivery. DELIVERED means the message was delivered to the recipient's cell phone. Why would the message status remain on SENT? If a message status remains as SENT, it ...
I cannot remember what my login name and password is
WinSMS password recovery page Please note: Your WinSMS login name is normally your e-mail address. You can also use the WinSMS password recovery page to retrieve your WinSMS username and password via SMS or e-mail, to do so please click here. Please ...
How to register with WinSMS
Why do you need to register a WinSMS account? Before you can send SMS messages through the WinSMS bulk SMS gateway, you will need to register an account in order to get your login name and password. Once you have activated your WinSMS account, you ...
How to print SMS delivery reports in the Client Zone
Printing from the WinSMS Client Zone Click here and log in with your WinSMS username and password, then click on “Message Logs”: Click on “Download Messages”: Select your Start Date, End Date, whether you wish to include sub accounts and your field ...
How the WinSMS long/short code system works
Please note: The WinSMS short/long code is only available in South Africa. A long Code is a 10 digit number dedicated to receiving SMS messages. Perfect for equipment and devices that are restricted from sending messages to a short code. A short ...
How to enable 2 Factor Authentication
You can now enable 2FA (2 Factor Authentication) from the WinSMS Client Zone. 2FA is disabled by default. Enabling 2FA will affect the following: The WinSMS Client Zone login, WinSMS.mobi login and the WinSMS Desktop Client (Version 3.6 or above) ...
How to enable and use the WinSMS 1-Click Payment System from the Client Zone
What is the WinSMS 1-Click Payment System? The WinSMS 1-Click Payment System allows the secure Payment Gateway (Virtual Card Services) to save your credit card details on their secure server after a successful payment. Once this is done, you will be ...
How to change your cell phone number on your WinSMS profile
You can change your cell phone number on your WinSMS profile from the WinSMS client zone. Your cell phone number is used for low credit notifications, credit purchase confirmations and can be used to reset your WinSMS password. My profile basic ...
How to use the anniversary SMS system
The Anniversary SMS system allows you to schedule and repeat yearly anniversary SMS messages. This can be used for yearly events or serve as a reminder system. In order to use the Anniversary system, you must have a WinSMS account. If you do not ...