Update 2016/06/16: You can now add and remove numbers in the WinSMS opt-out system, click here for more information.
Update 2016/11/09: Added more opt-out combinations and an opt-out confirmation message to comply with the Wireless Application Service Providers’ Association (WASPA) code of conduct.
When you message a recipient through the WinSMS gateway using any of our WinSMS products and services and they reply with one of these combinations (These are not case sensitive):
Message is "Stop"
Message is "End"
Message is "Cancel"
Message is "Unsubscribe"
Message is "Quit"
Message starts with "Stop send"
Message starts with "Opt out"
Message starts with "Opt_out"
Where '_' represents any character, we will send a message from your WinSMS account confirming the Opt-out request, then we will block your (and only your) WinSMS account from sending a message to the particular number again.
You are able to view a list of numbers that are on your opt out list and you may request numbers to be removed from this list.
Please use our contact form to request a removal of an opted-out number.
We will require your WinSMS account number, the number as well as permission to send a message asking the recipient to reply yes to be removed from your opt-out list.
If we receive the yes reply we will remove the number from your opt-out list and inform you once this has been done.
Your WinSMS account will be able to send messages to this number again.
To view your auto opt-out list please go to the WinSMS Client Zone login page and log in with your WinSMS username and password then click on the "Message Logs" tab.
![](https://zasupport.winsms.co.za/galleryDocuments/edbsnffb42c487590a8ec2aea54330c568b95938d8804586260eee3871bd48e704f2209e5cd3938e2ac905ca2ec1ebd2b5e9d?inline=true)
Click on the "Auto Opt-Outs" button.
![](https://zasupport.winsms.co.za/galleryDocuments/edbsn647637786c645584f81fc4a83f94190eb77f74400043028768fcf75c040c68719ff899bf6e94d2f66ed3cbd2b3f78036?inline=true)
You can view your opt-out list on the screen or you can download them by clicking on "Download Messages"
Choose your field separator then click on "OK"
![](https://zasupport.winsms.co.za/galleryDocuments/edbsn8bc37618a6c644fead14becd11b83810ed7729981bdabdb9951b271666533c73301a4343b070475e4869c9250f172f02?inline=true)
Once your file has downloaded you will be able to open it in your default program that opens csv (Comma Separated Values) files.